Understanding i-Patient

  • What is i-Patient?
    Your NHS - all in one place with i-Patient. i-Patient helps you put all your healthcare on one page. You can:
    • Book and cancel appointments,
    • Order your repeat prescriptions,
    • Send messages to your practice (if your GP practice has allowed that function)
    • View your medical record
    • You can arrange your page as you like. You can also add gadgets to your page that help you keep up to date with the health issues that interest you. That can be something like Asthma UK if that were relevant to you; or NHS Choices with its huge store of information; or Patient Opinion where you can comment on your health care and help improve it.
    i-Patient is your gateway to making the NHS work for you.
  • How does i-Patient work?
    i-Patient links securely to your doctor's computer system to offer the services. By acting as a gateway beetween the Internet and your doctor's system it improves security, presents the information in an easy to use form and adds extra information to help you understand what you are seeing.

    i-Patient doesn't store any of your medical information so what you see is always secure and up to date.
  • Understand more of what you read
    Wherever you see a blue button, it will take you directly to relevant information. For instance, a technical term in your record will be explained if you click on the blue info-button. Or a test result. Or a drug that you are taking. i-Patient wants to help you understand what you are reading so that you can take as much control over your health and care as you want. Most, but not all technical terms are covered.
  • Getting the most from i-Patient
    1. Add a Gadget: If you go to Settings and then New Gadgets, you can pick from a list of gadgets that you can place on your home page. They can help you keep up to date with areas of health and illness that matter to you or your family. They can also help you interact better with parts of the NHS or other relevant services. For instance, by commenting on health and social care services, telling the NHS about any side-effects of your medications, or helping you get in touch with Citizens Advice.
    2. Save time: You can book and cancel your appointments, order prescriptions, check your test results and contact your practice.
    3. Safer care: Check if your records are accurate, share data with members of your family or health professionals and carry your health information whereever you want.
      i-Patient is your gateway to making the NHS work for you.
  • Is i-Patient a free service?
    Yes, i-Patient is provided free of charge to UK practices and their patients.
  • Compatible browsers
    i-Patient is compatible with the most recent versions of the following browsers:
    • Google Chrome
    • Internet Explorer (9+)
    • Firefox
    • Safari
    Your experience using i-Patient will be improved by using the most recent browser available on your platform - with improvements in page layout and design, speed of access and accessibility options.
  • Need more help?
    If you need more help you can always refer to our detailed step by step guide on our Wiki.
  • Contact Us
    If you have a technical issue with i-Patient, or you are unable to find a solution to your problem on these help pages or in the wiki, you can Contact us.

i-Patient Login Help

  • Why doesn't my sign-in work?
    All of the sign-in information is cAsE sEnSiTiVe. So it may be that your CAPS LOCK key is set incorrectly.

    If you still can't sign in we may be experiencing technical problems so please try again later. If you've done this and still cannot sign-in contact us at the practice and we will investigate further.
  • How do I change my password?
    There is an option to change your password on the Settings page once you have logged in.If you need more help you can always refer to our detailed step by step guide on our Wiki
  • I've forgotten my password
    You may reset your password by following the instructions on the Forgotten password page.
    If you need more help you can always refer to our detailed step by step guide on our Wiki
  • I'm having problems with cookies

    You need to enable cookies to use this system. We keep track of your user session using cookies, so your browser must accept them for the system to work correctly. We don't keep any information about you with these cookies, in fact we send a fresh one every time you return.

    To enable cookies use the following steps:

    Internet Explorer

    • Open Internet Explorer
    • Click the Tools button and then click Internet options
    • Click the Privacy tab and under Settings move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

    Chrome

    • Select the Chrome menu
    • Select Settings
    • Near the bottom of the page, select Show advanced settings
    • In the Privacy section select Content settings
    • Select Allow local data to be set (recommended).
    • Select Done.

    Firefox

    • Go to the Firefox drop-down menu
    • Select Preferences
    • Click Privacy
    • Set Firefox will to Use custom settings for history
    • Check the box next to Accept cookies from sites to enable cookies
    • Click OK

  • Can I sign-in from any computer?
    Yes. You can use our online service from any computer. You don't need to re-register. Just be sure to sign-out when you have finished using the service!
  • Compatible browsers
    i-Patient is compatible with the most recent versions of the following browsers:
    • Google Chrome
    • Internet Explorer (9+)
    • Firefox
    • Safari
    Your experience using i-Patient will be improved by using the most recent browser available on your platform - with improvements in page layout and design, speed of access and accessibility options.
  • Browser requirements

    In order for i-Patient to function correctly, your browser will need to have both Stylesheets and Javascript enabled.

    To enable Javascript:

    Internet Explorer

    • From the Tools menu, select Internet Options
    • Click the Security tab
    • Locate the Custom area
    • Click the Custom Level button
    • From the Security Settings dialog that opens, scroll through the options until you see Scripting
    • Check the Radio Buttons next to Enable Active Scripting
    • Click OK to accept scripting.

    Chrome

    • Click the Chrome menu icon on the browser toolbar
    • On the Settings page
    • Click the Show advanced settings link
    • Select Allow all sites to run JavaScript (recommended) in the JavaScript section

    FireFox

    • Click the Tools drop-down menu and select Options
    • Check the boxes next to Block pop-up windows, Load images automatically, and Enable JavaScript
    • Refresh your browser by right-clicking anywhere on the page and selecting Reload, or by using the Reload button in the toolbar
    • Stylesheets will be enabled by default on your browser
  • Is i-Patient a free service?
    Yes, i-Patient is provided free of charge to UK practices and their patients.
  • Need more help?
    If you need more help you can always refer to our detailed step by step guide on our Wiki

i-Patient Signup Help

  • Start using i-Patient
    To start using i-Patient you need to create your i-Patient account and link with your practice.
    1. Create an i-Patient Account: You will need to enter an Email address, your full Name, Password, select a security question and type in the answer on the Account Signup page

      Your Email & Password will be used as your login details. The email address, security question and answer will be needed for resetting your details if you ever forget your login details.
    2. Link to your practice: You need to ask the receptionist at your practice to register you with your practice and enable your access for online services. The receptionist will give you a registration letter which will have your Practice details, Account ID and Account Linkage Key. These details are required to link i-Patient with your practice account.

      After creating your i-Patient account using Step 1, the website will take you to a form for linking with your practice. All the details required to complete this form will be in your registration letter. Select your practice name from the drop down menu and then fill in all the details in the form which follows the drop down menu. Click on Link Account to complete linking. Your i-Patient account will be linked to your practice.
    3. Login to i-Patient and start using i-Patient
    4. If you need more help you can always refer to our detailed step by step guide on our Wiki
  • Linking with your practice after logging in
    The account creation form is followed by a linking form. If you don't have your registration letter with you then you can use the link option after logging into i-Patient once you have your registration letter with you. If you need more help you can always refer to our detailed step by step guide on our Wiki
  • Need more help?
    If you need more help you can always refer to our detailed step by step guide on our Wiki
  • Facing a problem
    1. Check your details
    2. Check i-Patient status

Frequently Asked Questions

Questions related to Registration and Account Creation

  • Why do I need to link with my practice?
    i-Patient works with your GP practice. When you register with your practice all your details are held in the practice clinical system with your unique id. i-Patient extracts this data and displays it to you. The connection between your i-Patient account and your practice account is made by using your account linkage key.
  • I am already registered with my GP or I have lost my registration letter. What should I do?
    If you are already registered with your practice you can ask reception to set up access for online services for you. This will generate a new registration letter. The registration letter will have all details you need for linking your i-Patient account to your practice account.
  • I am not registered with my GP. What should I do?
    You can create an i-Patient account without being registered with your practice by going to the Account Signup Page, but to make use of the service you have to register with your practice. The receptionist at your practice will be able to help you with this. After registering with the practice make sure you ask the receptionist to set up your account for online services. Once your registration process is completed at the practice the receptionist will give you a registration letter. The registration letter will have all details you need for linking your i-Patient account to your practice account.

Questions related to i-Patient features

  • Why can I not book appointments?
    If you cannot see the appointments booking section, your practice may have disabled the service. Your practice controls access to this service. Please check with your practice.
  • Why can I not request medications?
    If you cannot see a section that allows you to request medication, your practice may have disabled the service. Your practice controls access to this service. Please check with your practice.
  • Why can I not send a secure message to my practice?
    If you cannot see a section for sending messages to your practice, your practice may have disabled the service. Your practice controls access to this service. Please check with your practice.
  • Why can I only book a fixed number of appointments?
    Your practice can decide on the maximum number of appointments you can book online. If you have reached that limit you will not be able to book any more appointments online.
  • Why are email verification and the security question important?
    If you forget your login details i-Patient can help you reset it. To make it more secure we will ask you to answer the security question you had selected during account creation and then send the reset code to your already verified email account. You will need this code if you have forgotten your password. If you need more help you can always refer to our detailed step by step guide on our Wiki
  • Can I add and my own gadgets?
    Yes. You can add and remove gadgets that are listed under the setting page in i-Patient.

Questions related to Service status

  • i-Patient is not working
  • Account linking is not working
    1. Check your details
    2. Check i-Patient Status
  • i-Patient website looks distorted
    In order for i-Patient to function correctly, your internet browser will need to be set correctly.

    Chrome: Click the Chrome menu icon on the browser toolbar. On the Settings page, click the Show advanced settings link. Select Allow all sites to run JavaScript (recommended) in the JavaScript section.

    Internet Explorer: From the Tools menu, select Internet Options. You will see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences. Click the Security tab. Locate the Custom area. Click the Custom Level button. From the Security Settings dialog that opens, scroll through the options until you see Scripting. Check the Radio Buttons next to Enable Active Scripting and Scripting of Java applets. Click OK to accept scripting.

    FireFox: Click the Tools drop-down menu and select Options. Check the boxes next to Block pop-up windows, Load images automatically, and Enable JavaScript. Refresh your browser by right-clicking anywhere on the page and selecting Reload, or by using the Reload button in the toolbar.
  • Need more help?
    If you need more help you can always refer to our detailed step by step guide on our Wiki
i-Patient Version: 1.1.2.2