Making Patient Facing Services Work for Patients and Practices


We now have good evidence that having access to your GP record saves you and your practice time and makes your health care safer. Here are some research studies to give you more detail. There are stories in these studies from people using the system – and there are more in the "Testimonials" section of this site. We include here information for professionals, too.

Patient Online is an NHS website that supports record access

Patient experience of using record access


We now have good evidence that record access, as part of a holistic set of patient-facing services, including booking appointments and ordering repeat prescriptions, is easy to set up and run. It benefits mainly those patients with long-term conditions, but many others will gain, too.

General research background

How record access saves appointments and time

Using record access in the UK and US