Information about your privacy

By using this website you can view information held by your GP which relates to you. If you have any questions about this information, or you think any of it is wrong, contact your GP.

If you use this website to update your personal information or contact your GP, please check carefully the information you enter and make sure it is correct.

The privacy of your information is very important. Your information is securely held by your GP, and information visible through this website is protected by industry-standard security techniques.

Your access details are personal to you and are used by your GP and its service providers who operate this website, in order to identify you. None of the information that you provide to access this service is given to any third parties.

What information do we collect (and how do we use it?)

  • When signing up to i-Patient we ask for a few details to help us verify your identity by cross-checking the records kept at your surgery. We do not keep an independent record of these details. We keep a copy of your name and email address to allow us to communicate with you. We do not keep a copy of your Date of Birth, NHS Number, or any other data you enter during the signup process.
  • We automatically receive and record information from your browser including your IP address.

How do we protect your information?

  • Your account is password protected with strong encryption (we do not have access to your password).
  • Your account may be linked to your GP practice - we do not have access to this link if you have not entered your password.
  • When you view, book or cancel appointments we use industry-standard SSL-encryption to protect the information transfer.


  • We do not use cookies to gather or store personal information about you.
  • We do use a cookie to allow the i-Patient site to operate - this cookie is used to maintain your logged in status on our website, so you don't have to login on every page you use. This cookie is not used to collect any information about you or your browsing activity, and is not accessible outside of the i-Patient website.