Why choose i-Patient?

Your NHS - all in one place with i-Patient

i-Patient helps you put all your healthcare on one page. You can:

  • book and cancel appointments,
  • order your repeat prescriptions,
  • send messages to your practice (if your GP practice has allowed that function)
  • look at your medical record

You can arrange your page as you like. You can also add gadgets to your page that help you keep up to date with the health issues that interest you. That can be something like Asthma UK if that were relevant to you; or NHS Choices with its huge store of information; or Patient Opinion where you can comment on your health care and help improve it.

i-Patient is your gateway to making the NHS work for you.

Understand more of what you read with i-Patient

Info links – blue buttons

Wherever you see a blue button, it will take you directly to relevant information. For instance, a technical term in your record will be explained if you click on the blue info-button. Or a test result. Or a drug that you are taking.<

i-Patient wants to help you understand what you are reading so that you can take as much control over your health and care as you want.

Most, but not all technical terms are covered.

Manage your health with i-Patient


If you go to Settings and then New Gadgets, you can pick from a list of websites that you can place on your home page. They can help you keep up to date with areas of health and illness that matter to you or your family.

They can also help you interact better with parts of the NHS or other relevant services. For instance, by commenting on health and social care services, telling the NHS about any side-effects of your medications, or helping you get in touch with Citizens Advice.

Let i-Patient make the NHS work for you – save time


Make them, cancel them. Explain why you need the appointment.

No need to phone the practice. Do it any time.


Order them, understand them. No need to phone the practice. Do it any time.

Test results online save time

No need to phone for them. Look them up on i-Patient. You will find links for many of the tests to an international website called LabTestsOnline. This will explain the meaning of the test in general and what abnormal levels may mean. We expect that you will be able to see your doctor’s comments on each test, too, so that you will be able to understand what it means for you and what you may need to do about it.

Most tests in general practice are normal, so that will reassure you and save you time. Your doctor may say that the test is abnormal but of no real danger to you, so you need do nothing about it. Or there may be advice to get in touch with the practice for further advice.


Not all practices will allow this function. It is like email, but much more secure. Messages are confidential to the GP practice and you. You can use Messaging to ask simple non-urgent questions or to let the practice know something that would be useful.

It saves phoning and hanging on the line.

The messages cannot be used for urgent things – you must phone the practice for those.

There are limits on the characters you can use – all the instructions are in the messaging section of your i-Patient website.

Let i-Patient make the NHS work for you – safer care

Check the accuracy of your record.

There may be inaccuracies in the record that only you know and only you can correct. Tell the GP practice at a mutually convenient time. You may need to discuss any change to your record with the practice – they may need to check something or they may have a different view.

Share data - be safer

Different parts of the NHS – and social care – can find it hard to share your information, even if it would help you. Either the systems to do that don’t exist or there may be rules that make it difficult.

But YOU can share your health information with whoever you want.

  • With consultants in hospital out-patients who may not know what tests you have had done or what diagnoses you have had in the past.
  • With your family so that they can help you better when it becomes necessary.
  • With doctors and nurses if you get ill abroad. They certainly will have no information about your health past and present.

You would need to share your pins and passwords in a careful and sensible way. They must not be written down anywhere and everyone must understand how sensitive and confidential the information is.